SHIPPING POLICY
At Flint and Gaia, we are dedicated to delivering your orders in a timely and cost-effective manner. Our commitment is to ensure that your orders reach you with the utmost care and efficiency.
All parcels will be dispatched within 3-5 working days and posted via Royal Mail's 24 hour tracked service. A full tracking number will be provided.
Feel free to reach out to our team if you have any specific shipping requirements or inquiries. We are here to make your shopping experience with us as seamless as possible.
RETURN & EXCHANGE POLICY
Our return and exchange policy is designed to provide you with peace of mind when making a purchase from Flint and Gaia.
We believe in the quality of our products, but we also understand that preferences and circumstances may change. As such, we offer a straightforward refund or exchange process within 14 days of purchase to ensure that you are completely satisfied with your shopping experience.
If you have any questions or need assistance with a return or exchange, please contact you and we will assist you every step of the way.
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For pottery lessons and workshops, you have 14 days to cancel or change your booking. After this time, no refunds will be offered but bookings can be amended up to 28 days prior to your booking. After this time, no refunds or amendments are permitted.
If we cancel or alter the session a full refund or the option to rearrange will be offered.